View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0017770||MediaMonkey 5||General||public||2021-04-17 18:02||2021-04-21 10:34|
|Priority||immediate||Severity||crash||Reproducibility||have not tried|
|Target Version||5.0||Fixed in Version||5.0|
|Summary||0017770: Unresponsive window on clean install / crash 539F6172|
|Description||Multiple users reported the same behavior on 2336 RC-8: https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=98829|
|Steps To Reproduce||Steps to reproduce:|
1) Create a clean installation of *portable* 188.8.131.526
2) After the "MediaMonkey COM elevator" prompt opens, click *either* Yes or No.
The window goes white and unresponsive after the elevated permissions prompt is either accepted or declined.
|Additional Information||djasonpenney also mentioned that it occurs on non-portable install, though I have not seen it on non-portable myself.|
|Tags||No tags attached.|
|Fixed in build||2337|
||I vaguely recall discussion about this in the past, but I don't see why a portable install should use COM at all. I don't recall the reasoning that was given for running the COM elevator on portable.|
fwiw, I had installed 2336 in both portable and regular modes without an issue (though never as a clean install).
But when i try a clean install of 2336 I experience either of the following when the wizard is run:
a) crash 539F6172 in UPnP.dll and MM is frozen (sometimes with a white screen)
b) MM is frozen (on the scan screen) without a crash
(logs for both cases posted)
Note that an escalation prompt doesn't usually appear for me (I wonder if it sometimes appears in back of MM?)
||Deleting UPnP.dll appears to cause the issue to stop.|
Fixed in 2337
This regression was introduced while fixing 0017717
The portable version uses the COM elevator because of 0015176
Re Verified 2238
Tested on 20 installations/de-instalaltions of clean, imported, portable/Normal
NOTE I was Able to replicate White screen on one PC that was on re installation and 2236 all tests done on that PC and on my main PC to check for regressions.