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IDProjectCategoryView StatusLast Update
0019356MMW 5Generalpublic2024-02-26 23:38
Reporterdrakinite Assigned To 
PriorityurgentSeveritycrashReproducibilityalways
Status closedResolutionfixed 
Product Version5.0.4 
Target Version5.1Fixed in Version5.1 
Summary0019356: Two AVs in a row when closing MM without any network connection
DescriptionIf the computer is not connected to any network while opening and closing, two AVs will open up in a row, but then both prompts will disappear after a few seconds even if you don't click Send log or the exit button.
Steps To Reproduce1. Disconnect from all wifi/ethernet networks
2. Open MM5
3. Exit MM5
4. The first crash dialog will appear (visible on the right hand side of the attached screenshot
5. After a few seconds, the second crash dialog will appear (left-hand side this time)
6. after a few more seconds, they both disappear.
TagsNo tags attached.
Attached Files
vivaldi_2022-09-07_17-49-17.png (31,589 bytes)   
vivaldi_2022-09-07_17-49-17.png (31,589 bytes)   
Fixed in build2825

Activities

Ludek

2022-09-08 14:26

developer   ~0069183

Last edited: 2022-09-08 15:04

I can't replicate (Petr & Michal also can't), but based on the logs it is the finalization of Eureka itself that doesn't like disconnection from the network for some reason in your environment.

Could you please do more tests to confirm whether:
1) Does it always happens with 5.0.4.2661 debug ?
3) Which actions are made after the start and before closing?
4) Happens with 5.0.3 non-debug ?
5) Happens with 5.0.3. debug?
and submit the crash logs?

Thanks!

jiri

2022-09-09 09:05

administrator   ~0069188

Couple of note, some might be unrelated and could be split to another issue if needed:

1. I could reproduce randomly twice. Didn't seem to occur directly while offline, both cases actually occurred a short while _after_ I got back online (but this might be just a random thing). I tried to send debug logs, but not sure whether the correct ones got through, as before I confirmed the first crashreport, another appeared preventing me to send the original one.

2. (possible related?) While testing, I found out that I can quite easily start MM5 multiple timed, even though it's disabled in options. The easiest steps to reproduce are:
 a. Open and close MM.
 b. Right after the previous step, try to start MM multiple times => There's a small delay (while the previous instance closes), but then >1 instance shows.
Note, that in some cases, I was able to start multiple instances even without the specific timing described above.

3. (possible related?) The cookie consent can appear _behind_ the main window making look MM5 stuck. This is probably caused by the fact that the main window itself isn't in the foreground (started from FAR and FAR itself stayed in the foreground).
I wonder, maybe with could delay the consent dialog e.g. 1 minute after MM5 start and only when MM5 is the topmost/active window? This way it wouldn't be that distracting right after MM5 start and hopefully wouldn't appear behind the MM5 window.

Ludek

2022-09-09 12:50

developer   ~0069189

Last edited: 2022-09-09 12:58

1. Yes, Jiri's log 85280000 looks exactly like Jordan's AD2A0000 and it is the finalization of Eureka itself that crashes for some reason.
i.e. probably happens only with debug builds?

2. Seems for Petr to look into it.

3. Seems for Michal -- assuming Jiri means the new Google Cookies dialog shown in EU -- due to artwork search functionality?

jiri

2022-09-12 09:11

administrator   ~0069208

1. This seems to be the second crash log then (i.e. useless, as it doesn't show the original cause). Today I tried many times, but couldn't reproduce. In the end, I got a crash during a rapid MM start/shutdown. Not sure whether it's the same issue, but managed the send the first (i.e. correct) crash log.

3. It also seems that the creation of the Consent dialog switches MM to a stay-on-top mode, which doesn't stop even when the dialog is closed. All other apps are shown _behind_ MM5 then.

petr

2022-09-19 17:21

developer   ~0069371

3) fixed

petr

2023-11-20 22:14

developer   ~0073579

Fixed

peke

2023-11-25 09:35

developer   ~0073647

3) Verified 2825

peke

2024-02-26 23:38

developer   ~0074377

Re verified 2832 and 3000

Unable to replicate anymore