View Issue Details

IDProjectCategoryView StatusLast Update
0018899MMASynchronizationpublic2023-06-09 21:54
Reporterrusty Assigned To 
Status closedResolutionfixed 
Product Version2.0.0 
Target Version2.0.0Fixed in Version2.0.0 
Summary0018899: Initiating Sync via Media Content screen often fails
DescriptionWhen the user is in a Media View that contains no content, 'Choose library folders' and 'Synchronization' options appear. If the user clicks 'Synchronization' it can cause a black screen to appear endlessly.

This occurs when synchronization isn't completely configured. I'm not certain of what the cause is, but it is either:
- Because the sync couldn't initiate due to MMA being unregistered (though within the 15 day trial period)
- Because the sync profile needed to be updated

The workaround is to configure synchronization via the Options dialog, agree to the 15 day trial, and initiate a sync. Once that's done, synchronization can be initiated successfully via the media view.

Test note: verify that this issue doesn't occur via the Sync button in the menu.
TagsNo tags attached.
Fixed in build1017


related to 0018762 closedmartin Sync fails (black 'Synchronization' screen) 



2022-04-13 07:46

developer   ~0067524

Fixed in build


2023-06-09 21:54

developer   ~0072201

Verified 2089