View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0017234||MMW 5||Playback||public||2020-12-16 15:35||2023-05-17 22:50|
|Target Version||5.1||Fixed in Version||5.1|
|Summary||0017234: Improve error messaging re failed casting|
|Description||Currently if user plays a file to DLNA renderer or Chromecast and the device has an issue with playling the file then MM just show toast message:|
"Playback failed: fileXXX.FLAC cannot be decoded"
MM should rather show the standard error message box and:
1) include name of the remote player in the error text and port number that need to be opened in the firewall settings, e.g.
Player <PlayerXXX> has an issue playing or accessing the fileXXX.flac.
Ensure that the port number <NNNN> is opened in your firewall settings and that the file format is supported by <PlayerXXX>
2) include [Help] button referencing KB article with casting issues (e.g. the firewall issue to be covered in KB article -- issue 0017232 )
|Tags||No tags attached.|
|Fixed in build||2804|
||Assigned to Rusty to review the wording/messaging post 5.0 release and once the KB article is created ( 0017232 )|
Part of this has been already improved in 0017766 , i.e. the item 1) to include name of the remote player (having trouble to play the file)
As for the item 2)
Maybe we could show just add the [Help] button within the toast message from 0017766 referencing the KB article from 0017232 (which currently seems https://www.mediamonkey.com/support/knowledge-base/mediamonkey-upnp-dlna/mediamonkey-upnp-server-inaccessible/ )
||2) fixed in 22.214.171.12404|
||Verified 2 in 2804|