View Issue Details

IDProjectCategoryView StatusLast Update
0016017MMW v4Synchronizationpublic2019-10-10 23:16
Reporterpeke Assigned To 
PriorityimmediateSeveritymajorReproducibilityunable to reproduce
Status closedResolutionfixed 
Target Version4.1.25Fixed in Version4.1.25 
Summary0016017: Sync: Iphone7 iOS 13.1.2 do not finish Scanning device
DescriptionUsing build 1891 on iPhone 7 with iOS 13 MMW never finish Scanning device and proceed with sync.

Image of device and full log supplied in Ticket.

I retested with iPod touch and could not reproduce the issue.
Additional InformationTICKET ID: GNK-420-16733
TagsNo tags attached.
Fixed in build1892


related to 0012266 closedLudek iOS5+ sync: Read device content rather from MediaLibrary.sqlitedb 
related to 0016007 resolvedrusty iOS 13 sync issues 



2019-10-06 23:32

developer   ~0054954

Full logs supplied in Ticket


2019-10-07 09:50

developer   ~0054956

Fixed in

Supplied new DLL to user directly via ticket and waiting for the user to confirm the fix...


2019-10-08 10:55

developer   ~0054979

Last edited: 2019-10-08 16:54

User confirmed that the DLL solved the problem.

He has another issue (only the newly synced tracks are visible by MM & iTunes), I don't know how this could happen, the only idea that I have is that user unplugged the USB cable while MM was still finishing the synchronization and just writing the iTunesCDB file.
Trying to get more info from the user via the ticket GNK-420-16733

Possible remedy is implementing 0012266

Fixed in 1892


2019-10-08 22:24

developer   ~0054985

Verified 1892

No regressions while testing with iPod Touch 4G

Close after tests in MM5


2019-10-10 23:16

developer   ~0055005

Closing Verification done and confirmed in 0012266