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IDProjectCategoryView StatusLast Update
0009318MMW v4Synchronizationpublic2012-05-11 12:28
Reporterrusty Assigned To 
Status closedResolutionfixed 
Product Version4.0.5 
Target Version4.0.5Fixed in Version4.0.5 
Summary0009318: iOS 5 devices disappear in some cases
DescriptionThere are several reports of devices disappearing from the tree with recent builds (even after having installed Quicktime). Scenarios described are that:
a) iPhone 4 / iPad 2 disappears from tree partway through sync
b) iPhone 4s on iOS5 disappears sometime after it initially appears in the tree

And here's a case in which the device doesn't appear in the tree at all:
c) iPad 2 doesn't appear in tree (Quicktime is installed?)
Additional InformationNote: there are a couple of other reports of devices _not_ appearing in the tree at all, however, this may be due to a Quicktime problem.
d) iPhone 3GS doesn't appear in MM (might be because Quicktime isn't installed?)
TagsNo tags attached.
Fixed in build1488


related to 0009314 closedLudek Remove iPhone sync dependencies on QuickTime 
related to 0009322 closedLudek iOS5 sync issues when iTunes Wi-Fi Sync is enabled 
related to 0009350 closedLudek iOS5 device with wi-fi sync enabled can cause iOS3 device to disappear from MediaMonkey 



2012-05-04 12:58

developer   ~0031017

Last edited: 2012-05-04 12:58

I am waiting for another log, but I found something that could cause the problem although I haven't been able to replicate the issue.

Fixed in 1487.


2012-05-07 00:38

developer   ~0031036

Last edited: 2012-05-07 00:40

This is still unresolved and I finally found some steps to repro and reasons for this.

It is related to issue 0009322: iOS5 sync issues when iTunes Wi-Fi Sync is enabled

1. Enable
[x] Sync with this iPod over Wi-Fi
in device options in iTunes.

2. Make sure that the iPod is connected to a local wi-fi network

2. Connect the iPod via USB and you will see it in MM interface

3. Disable the wi-fi network in the iPod

=> after 30 seconds iPod disappears from MM interface


2012-05-07 00:50

developer   ~0031037

Fixed in build 1488


2012-05-11 12:28

developer   ~0031099

Confirmed as fixed by numerous users:
Ticket VTA-280624