View Issue Details

IDProjectCategoryView StatusLast Update
0008488MMW v4Otherpublic2011-11-09 00:09
Reporterrusty Assigned To 
PriorityurgentSeveritycrashReproducibilityunable to reproduce
Status closedResolutionfixed 
Product Version4.0 
Target Version4.0Fixed in Version4.0 
Summary0008488: Build 1440+ fails to start for some users
DescriptionThere have been several reports of this in the forum recently:
http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60976
http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60955
http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60965
http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60974

User jjsr indicates that eLogs were submitted
Additional InformationTicket:
QDT-959711
TagsNo tags attached.
Fixed in build1451

Relationships

related to 0008548 closedpeke On DB Upgrade Permitions are inherited instead updated/renewed 

Activities

rusty

2011-10-07 20:30

administrator   ~0028131

Last edited: 2011-10-07 20:35

Logs posted at:
http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=13210

And problem seems fixed for 2/3. Only http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60976 is still open--waiting for feedback re. build 1442.

rusty

2011-10-12 21:58

administrator   ~0028235

User who reported http://www.mediamonkey.com/forum/viewtopic.php?p=314343#p314343 with build 1442 has submitted a debug log at ticket QDT-959711.

jiri

2011-10-17 20:39

administrator   ~0028342

We don't have any reliable info and nobody is reporting this in the recent builds - resolving.

peke

2011-10-22 08:25

developer   ~0028434

This looks like where issue 0008548 can't be reproduced.

Can you triage it? Unless we found what app locks MM we can't be certain why this happen.

jiri

2011-10-22 08:57

administrator   ~0028438

Feel free to reopen in case more details are found, but until then there's not much to discuss about the issue.

rusty

2011-10-27 19:21

administrator   ~0028489

Last edited: 2011-10-27 19:35

Here's where this stands--the problem persists with at least 3 users in 1449:

Failure to start MM:
hammyz: still experiencing in 1449.
 - More info at ticket QDT-959711)
 - http://www.mediamonkey.com/forum/viewtopic.php?p=314343
 - http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60974

surfer: still seeing the problem in 1449--always begins after the second time MM is run
 - More info at ticket VIP-197960
 - http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=61246

peterH: was working in 1439 and started crashing on upgrade to 1448. Persists with 1449. Debug log showed that it was caused by an incompatibility with ammemb.dll 'Actual Multiple Monitors'.
 - More info at ticket JXP-830740
 - http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=61372

omidmm: similar to surfer. It starts up correctly the first time, but crashes on subsequent attempts. Unsure whether it's still occuring on recent builds--waiting to hear.
 - More info at ticket VLW-607551
 - http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=12153

BitPusher. This user indicates that MM runs fine on his machine, but when he installs to the network (portable) it runs fine the first time, but fails on subsequent attempts. Log posted to the forum:
 - http://www.mediamonkey.com/forum/posting.php?mode=reply&f=6&t=61389#pr316010

petr

2011-10-27 20:43

developer   ~0028491

Fixed in 1450

rusty

2011-10-28 18:25

administrator   ~0028507

Build 1450 fixed the problem for surfer, but not BitPusher. Waiting for eLog from BitPusher.

petr

2011-10-30 00:24

developer   ~0028524

Fixed in 1451

peke

2011-11-09 00:09

developer   ~0028734

Verified 1456