View Issue Details

IDProjectCategoryView StatusLast Update
0006223MediaMonkey 4Otherpublic2011-07-11 02:59
Reporterstephen_plattAssigned To 
PriorityurgentSeveritycrashReproducibilitysometimes
Status closedResolutionfixed 
Product Version3.2.1 
Target Version3.2.2Fixed in Version4.0 
Summary0006223: Corupted Quicktime-related crashes on certain systems
DescriptionEven in MM 3.2 there are reports of crashing and "Audio library stopped working", generally resolved by uninstalling/resinstalling Quicktime or renaming of d_iPhone.dll.

Not sure if this is fixable since the problem is potentially due to corrupt Quicktime installation, but Rusty asked for a compilation of some of the reports of this. See additional info.

I'll add any additional reports of this as I find them.
Additional Informationhttp://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=7354&departmentid=2&ticketstatusid=3
http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=6827&departmentid=2&ticketstatusid=3
http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=7396&departmentid=2&ticketstatusid=2
http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=7838&departmentid=2&ticketstatusid=1
http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=51236&start=0&hilit=quicktime
http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=49202&p=253990&hilit=uninstalled+quicktime#p253990
http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=45002&hilit=quicktime+uninstall
http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=9705
http://mediamonkey.com/forum/viewtopic.php?f=7&t=52520
TagsNo tags attached.
Fixed in build

Relationships

related to 0006280 feedbackrusty Include basic debug information in Non-debug installs 
related to 0006654 closedjiri Zumocast crashes MM 

Activities

jiri

2010-02-12 13:15

administrator   ~0020006

Assigning to Peke in order to find out more about how to reproduce the issue.

jiri

2010-07-29 07:51

administrator   ~0020390

Peke, any news on this? I wonder whether trying to somehow corrupt QT (delete some of its components, some registry values, etc.) would reproduce the issue?

peke

2010-07-31 21:09

developer   ~0020411

I tried anything to block MM out again on Jiri request, tried in win 7 x64, win 7 x86. using XP mode there is no way to replicate the issue. On my side the only thing I made is that MM refused to play M4A due corrupted QT.

It also managed to lock MM while i had replaced QT libraries with older one, but that also locked any other player on system. I'm guessing that something must be wrong with Apple Mobile Device drivers installed with iTunes and that in some point somehow after uninstall of driver there were leftovers from connected/registered device in Registry and system DLLs that MM detects and tries to load that then silently do not load/locks in loop without notifying dependent libraries (d_iphone.dll) that it is in loop, which then pot d_iphone in freeze waiting response from loading plugins.

I'm not sure what can we do more even we add more debugging msgs for a each step of loading depending Apple libraries while initializing iphone plugin.

I set it as suspended until we get more info.

rusty

2010-09-08 20:36

administrator   ~0020500

Setting to Open--this issue is still occuring fairly often.

peke

2011-07-11 00:14

developer   ~0026694

I didn't see much reports recently please if that is still issue?

peke

2011-07-11 02:58

developer   ~0026706

No recent reports and we already have several well documented workarounds, along with our codec pack.