View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0016942||MMW v4||Synchronization||public||2020-09-22 19:12||2020-10-22 20:11|
|Target Version||4.1.31||Fixed in Version||4.1.31|
|Summary||0016942: iOS devices not syncable after update to iTunes 12.10.9|
|Description||After update the iTunes 12.10.9 the iOS devices are no longer syncable with MediaMonkey.|
MediaMonkey reports: "An Iphone/iPod/iPad connection was detected. Please install iTunes Desktop version (not the Windows Store version) in order to sync this device with MediaMonkey. Click the Help button for assistance."
|Tags||No tags attached.|
|Fixed in build||1915|
||Fixed in 220.127.116.111|
Tested build 1911 with iTunes 18.104.22.168 syncing to an iPhone X running iOS 13.6 and it failed in the exact same manner as initially described .
Tested as follows:
1 Synced build 1910 with the iPhone using an earlier version of iTunes
2 Upgraded to iTunes 22.214.171.124
3 Ran MM 1910 and Connected iPhone --> bug (as expected)
4 Upgraded to build 1911
5 Ran MM 1911 and Connected iPhone --> bug!
Debug log posted to ftp.
||Fixed in 1912|
During testing #15575 I found that if user installs just the standalone Apple Mobile Device Support per http://oldsvr.mediamonkey.com/support/?/Knowledgebase/Article/View/270 then MM4/MM5 still reports "An Iphone/iPod/iPad connection was detected. Please install iTunes Desktop version ....
Fixed in 1913/2268
||Verified on an iPhone X (running iOS 13.x).|
There is one user (Rich C.) for who:
- C:\Program Files\Common Files\Apple\Apple Application Support\ directory no longer exist: EXPECTED after the recent iTunes install (as the newest iTunes removes it)
- HKEY_LOCAL_MACHINE\SOFTWARE\Apple Inc.\Apple Application Support\InstllDir value was still presented: UNEXPECTED (iTunes should remove it also)
MediaMonkey was confused by it and wanted to load the CoreFoundation.dll from there (instead of from the iTunes directory).
Fixed in 126.96.36.1995 and merged to 188.8.131.521 (SVN revision 36628).
Confirmed the fix via emails by supplying new MediaMonkey64Helper.exe