View Issue Details

IDProjectCategoryView StatusLast Update
0015542MediaMonkey (current)Podcastspublic2019-03-14 10:43
Reporterpeke 
PriorityurgentSeveritycrashReproducibilityunable to reproduce
Status resolvedResolutionno change required 
Product Version4.1.23 
Target Version4.1.24Fixed in Version 
Summary0015542: Podcast: MMW crash on podcast download
DescriptionSome users report that MMW crash on podcast downloads

Log files supplied in Ticket

I am unable to replicate but will ask user for MM.DB and MediaMonkey.ini in order to try to replicate
Additional InformationWGK-638-24525
https://www.mediamonkey.com/forum/viewtopic.php?f=7&t=94010
TagsNo tags attached.
Fixed in build

Relationships

related to 0015236 closedLudek Podcast updating is unnecessarily slow 
related to 0015065 closedpetr Auto-Organize: Crash MMW on the end of Auto-Organize (or saving properties sheet) 
related to 0014631 closedLudek UI corruption can trew AV errors 

Activities

Ludek

2019-03-12 17:45

developer   ~0052944

Asked more info via the ticket WGK-638-24525

Ludek

2019-03-13 20:18

developer   ~0052963

Last edited: 2019-03-13 20:40

View 4 revisions

It was same problem as in case of 0015065 and 0014631, based on the log it also crashes in user32.dll|CreateWindowEx
Removing MedaMonkey.registry solved the issue for the user.

The registry, DB and INI are attached via ticket WGK-638-24525
User is using skinless version.

Ludek

2019-03-14 10:42

developer   ~0052965

Last edited: 2019-03-14 10:43

View 2 revisions

I don't see anything bad in the user's MedaMonkey.registry file and I also cannot replicate the issue with portable installation and his DB, INI and registry.

The issue seems to appear on following conditions:
- specific user environment
- skinless version
- specific UI layout, e.g. this user had 'column browser' placed on the right of "3D view" (Art browser with details)

Considering that it is a small percent of user base and that we have a workaround to fix this (deleting registry) then I am just resolving the issue for now.