View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0015542||MediaMonkey (current)||Podcasts||public||2019-03-12 12:27||2019-03-14 10:43|
|Priority||urgent||Severity||crash||Reproducibility||unable to reproduce|
|Status||resolved||Resolution||no change required|
|Target Version||4.1.24||Fixed in Version|
|Summary||0015542: Podcast: MMW crash on podcast download|
|Description||Some users report that MMW crash on podcast downloads|
Log files supplied in Ticket
I am unable to replicate but will ask user for MM.DB and MediaMonkey.ini in order to try to replicate
|Tags||No tags attached.|
|Fixed in build|
||Asked more info via the ticket WGK-638-24525|
It was same problem as in case of 0015065 and 0014631, based on the log it also crashes in user32.dll|CreateWindowEx
Removing MedaMonkey.registry solved the issue for the user.
The registry, DB and INI are attached via ticket WGK-638-24525
User is using skinless version.
I don't see anything bad in the user's MedaMonkey.registry file and I also cannot replicate the issue with portable installation and his DB, INI and registry.
The issue seems to appear on following conditions:
- specific user environment
- skinless version
- specific UI layout, e.g. this user had 'column browser' placed on the right of "3D view" (Art browser with details)
Considering that it is a small percent of user base and that we have a workaround to fix this (deleting registry) then I am just resolving the issue for now.