View Issue Details

IDProjectCategoryView StatusLast Update
0014397MediaMonkey 5Otherpublic2020-11-21 18:28
Reporterrusty Assigned To 
PriorityurgentSeveritymajorReproducibilityalways
Status newResolutionreopened 
Product Version5.0 
Target Version5.0Fixed in Version5.0 
Summary0014397: MediaMonkey 'restart' option often fails
DescriptionWhen MediaMonkey experiences an error, it gives the user the option to Continue or Restart. If the user chooses the option to restart, MM5 will often restart but not before closing all associated processes (e.g. when it restarts, depending on what the error was, it may have an extra instance of MediaMonkey64Helper.exe or MediaMonkeyEngine.exe running).

For users who don't have Process Explorer running, this will result in perpetual instability.

Ideally 'Restart' should first terminate all associated processes before restarting to prevent this from occurring.

Additional Informationhttps://www.mediamonkey.com/forum/viewtopic.php?f=30&t=97431
TagsNo tags attached.
Fixed in build2079

Activities

petr

2017-09-23 17:20

developer   ~0048824

Fixed

peke

2017-10-07 01:01

developer   ~0048898

Verified 2080

lowlander

2020-09-26 22:48

developer   ~0059704

I have observed this 2260+ Will add details next time it occurs.

peke

2020-09-27 10:16

developer   ~0059707

In recent issues I have observed with users in Remote session is that MM5 Full UI do not loads at all, but restart just creates two additional MM5 processes. To resolve this and restart MM5 It needs to be killed in Task Manager -> Details by using end process tree.

petr

2020-10-06 16:51

developer   ~0059769

I need a debug log to see what's happened ... tried on my end and MM restarts without issue

drakinite

2020-11-21 18:28

reporter   ~0060304

I think that the error popup should have an option to simply force-close everything. As it is now, there's no way to close the Application Error dialog without task manager, which is especially bad because the Application Error dialog is set to Always On Top (...and often doesn't respond to button presses.)

Here's an easy way to intentionally cause controlled crashes:

app.listen(window, 'DOMContentLoaded', () => {
    var crash = document.createElement('button');
    crash.innerText = 'Crash';
    crash.style.zIndex = 999999999999999;
    crash.style.position = 'absolute';
    crash.style.top = '0';
    crash.style.left = '0';

    document.body.appendChild(crash);
    crash.onclick = function(){
        throw new Error();
    }
});

When clicking that Crash button, you would expect that clicking Close then Restart would restart MM perfectly fine, but the error dialogs keep repeating until you force-close them via task manager / process manager.

Unfortunately the debug log doesn't catch much.
IntentionalCrash.LOG (4,438 bytes)   
00000001	0.00000000	[2376] MM5 [22852](R) DB: Deleting prepared query: SELECT Lyrics, Comment FROM Songs WHERE Songs.ID=?	
00000002	6.73493338	[2376] MM5 [20664](R) buildPathFromUrl from file:///actions.js to actions.js	
00000003	6.73581362	[2376] MM5 [20664](R) buildPathFromUrl from file:///actions_add.js to actions_add.js	
00000004	6.73617458	[2376] MM5 [20664](R) TFilesHandlerFile.getFileContent - opening file "c:\program files (x86)\mediamonkey 5\scripts\export\layouts\Desktop\actions_add.js", took: 0	
00000005	6.73652649	[2376] MM5 [20664](R) TFilesHandlerFile.getFileContent - opening file "c:\program files (x86)\mediamonkey 5\scripts\exportpodcasts\layouts\Desktop\actions_add.js", took: 0	
00000006	6.73688412	[2376] MM5 [20664](R) TFilesHandlerFile.getFileContent - opening file "c:\program files (x86)\mediamonkey 5\scripts\exportplaylists\layouts\Desktop\actions_add.js", took: 0	
00000007	6.73733044	[2376] MM5 [20664](R) TFilesHandlerFile.getFileContent - opening file "c:\program files (x86)\mediamonkey 5\scripts\statistics\layouts\Desktop\actions_add.js", took: 0	
00000008	6.73756981	[2376] MM5 [20664](R) TFilesHandlerFile.getFileContent - opening file "c:\program files (x86)\mediamonkey 5\scripts\swapartisttitle\layouts\Desktop\actions_add.js", took: 0	
00000009	6.73792887	[2376] MM5 [20664](R) TFilesHandlerFile.getFileContent - opening file "c:\program files (x86)\mediamonkey 5\scripts\reloadshortcut\layouts\Desktop\actions_add.js", took: 0	
00000010	6.73819351	[2376] MM5 [20664](R) TFilesHandlerFile.getFileContent - opening file "c:\program files (x86)\mediamonkey 5\scripts\redonavbarbutton\layouts\Desktop\actions_add.js", took: 0	
00000011	6.73854065	[2376] MM5 [20664](R) TFilesHandlerFile.getFileContent - opening file "c:\program files (x86)\mediamonkey 5\scripts\autoinctrack\layouts\Desktop\actions_add.js", took: 0	
00000012	6.73883200	[2376] MM5 [20664](R) TFilesHandlerFile.getFileContent - opening file "c:\program files (x86)\mediamonkey 5\scripts\casechecker\layouts\Desktop\actions_add.js", took: 0	
00000013	6.74208975	[2376] MM5 [20664](R) Callstack: Script: file:///mminit.js ; Func: window.myAlert ; Row: 281 ; Col: 17 	
00000014	6.74208975	[2376] Script: file:///mminit.js ; Func: window.alertException ; Row: 291 ; Col: 9 	
00000015	6.74208975	[2376] Script: file:///mminit.js ; Func: window.onerror ; Row: 261 ; Col: 13 	
00000016	6.74604464	[2376] MM5 [20664](R) Exception!! - "	
00000017	13.49839973	[2376] MM5 [20664](R) Exception!! - Uncaught Erro	
00000018	74.01430511	[460] MM5 [11528](B) WM_CLOSE begin	
00000019	74.01436615	[460] MM5 [11528](B) ****** CLOSE for identifier 13	
00000020	74.01451874	[460] MM5 [11528](B) ****** CLOSE query called for identifier 13	
00000021	74.09125519	[5344] MM5 [17228](B) Running on Windows 10 Anniversary	
00000022	74.09281158	[5344] MM5 [17228](B) INI path: C:\Users\draki\AppData\Roaming\MediaMonkey5\MediaMonkey.ini	
00000023	74.09477234	[5344] FastMM4 cannot install since memory has already been allocated through the default memory manager. 	
00000024	74.09477234	[5344] FastMM4.pas MUST be the first unit in your project's .dpr file, otherwise memory may be allocated 	
00000025	74.09477234	[5344] through the default memory manager before FastMM4 gains control.  	
00000026	74.09477234	[5344]  	
00000027	74.09477234	[5344] If you are using an exception trapper like MadExcept (or any tool that modifies the unit initialization order), 	
00000028	74.09477234	[5344] go into its configuration page and ensure that the FastMM4.pas unit is initialized before any other unit.	
00000029	74.39876556	[5344] MM5 [17228](B) Version: 5.0.0.2274	
00000030	74.42416382	[5344] MM5 [17228](R) Received command line: '"C:\Program Files (x86)\MediaMonkey 5\MediaMonkeyEngine.exe" --type=utility --field-trial-handle=2672,5456715424000669334,3973019543777616054,131072 --disable-features=IsolateOrigins,site-per-process --lang=en-US --service-sandbox-type=network --no-sandbox --locales-dir-path="chromium\79\locales\\" --log-file="C:\Program Files (x86)\MediaMonkey 5\debug.log" --log-severity=disable --lang=en-US --log-file="C:\Program Files (x86)\MediaMonkey 5\debug.log" --service-request-channel-token=9019631243696079088 --mojo-platform-channel-handle=2788 /prefetch:8'	
00000031	74.42430115	[5344] MM5 [17228](R) CefLibrary is going to load	
00000032	74.43254089	[5344] MM5 [17228](R) CefLibrary loaded	
IntentionalCrash.LOG (4,438 bytes)