View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0013864 | MMW v4 | Synchronization | public | 2017-01-04 11:50 | 2020-05-19 08:16 |
| Reporter | Ludek | Assigned To | |||
| Priority | urgent | Severity | minor | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Product Version | 4.1 | ||||
| Target Version | 4.1.15 | Fixed in Version | 4.1.15 | ||
| Summary | 0013864: Users often don't realize that iTunes needs to be installed for the iOS device sync to work | ||||
| Description | Currently if user plug-in iPhone or iPad and iTunes isn't installed then MediaMonkey cannot sync such a device, but user won't realize it. There should be a prompt to install iTunes upon device connection. | ||||
| Additional Information | http://www.mediamonkey.com/support/index.php?/Knowledgebase/Article/View/139/0/ios--iphone--ipod-compatibility-with-mediamonkey IGB-283-46258 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 1824 | ||||
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To be found how to detect Apple devices when "Apple Device Support" is uninstalled. IWMDeviceManager2::EnumDevices2 doesn't enumerate it as MTP portable device although apparently for the user from IGB-283-46258 it enumerated it (on the same Windows 7 OS). But the device is visible in Windows Explorer as "Apple iPod" portable device (unsyncable) so there probably should be a way. |
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Resolved in 4.1.15.1824 / 5.0.0.2058 this way: If iPhone/iPod is connected once MediaMonkey is already running (and 'Apple Mobile Device Support' was not detected) then this message is shown: 'The iPhone/iPod device connection was detected. Please install iTunes to be able to sync this device using MediaMonkey.' [OK][Help] The help link goes to http://www.mediamonkey.com/devicesync Assigned to Rusty to: a) review wording of the message b) Update the KB article to include iOS 10 support (from version 4.1.15). |
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Suggestion for updated text: "An iPhone/iPod/iPad connection was detected. Please install iTunes in order to sync this device with MediaMonkey. [OK] [Help]". Also, the KB article has been updated. |
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The text updated in 1824. |
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Verified 1824 |
