View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0013864||MediaMonkey 4||Synchronization||public||2017-01-04 11:50||2020-05-19 08:16|
|Target Version||4.1.15||Fixed in Version||4.1.15|
|Summary||0013864: Users often don't realize that iTunes needs to be installed for the iOS device sync to work|
|Description||Currently if user plug-in iPhone or iPad and iTunes isn't installed then MediaMonkey cannot sync such a device, but user won't realize it.|
There should be a prompt to install iTunes upon device connection.
|Tags||No tags attached.|
|Fixed in build||1824|
|related to||0011490||feedback||rusty||MediaMonkey 4||Documentation for MMW 4.1 and MMA|
|related to||0014145||closed||Ludek||MediaMonkey 4||Non iOS iPod detected as requiring iTunes to be installed|
|related to||0016609||new||Ludek||MediaMonkey 5||Sync: Ability to detect what version of iTunes is installed and if it is started|
To be found how to detect Apple devices when "Apple Device Support" is uninstalled.
IWMDeviceManager2::EnumDevices2 doesn't enumerate it as MTP portable device although apparently for the user from IGB-283-46258 it enumerated it (on the same Windows 7 OS).
But the device is visible in Windows Explorer as "Apple iPod" portable device (unsyncable) so there probably should be a way.
Resolved in 220.127.116.114 / 18.104.22.1688 this way:
If iPhone/iPod is connected once MediaMonkey is already running (and 'Apple Mobile Device Support' was not detected) then this message is shown:
'The iPhone/iPod device connection was detected. Please install iTunes to be able to sync this device using MediaMonkey.'
The help link goes to http://www.mediamonkey.com/devicesync
Assigned to Rusty to:
a) review wording of the message
b) Update the KB article to include iOS 10 support (from version 4.1.15).
Suggestion for updated text:
"An iPhone/iPod/iPad connection was detected. Please install iTunes in order to sync this device with MediaMonkey.
Also, the KB article has been updated.
||The text updated in 1824.|