View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0013283 | MMW v4 | Synchronization | public | 2016-05-13 20:51 | 2021-12-01 12:35 |
| Reporter | rusty | Assigned To | |||
| Priority | urgent | Severity | feature | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Product Version | 4.1.12 | ||||
| Target Version | 4.1.12 | Fixed in Version | 4.1.12 | ||
| Summary | 0013283: Display error message when MTP failure would result in a duplicate profile | ||||
| Description | In cases where MMW can't recognize a device, and specifically when attempts to access /MediaMonkey/ or /Android/... locations returns an MTP error (i.e. not when they just simply don't exist), MMW should give the user feedback that a failure has occurred rather than creating a duplicate sync profile that will anyhow fail due to MTP instability. Originally, the following message was proposed: MediaMonkey is unable to match this device to an existing profile. If you've previously synced this device, this is most likely because the media transfer process on the device is frozen. Please try rebooting the device and then syncing or using Wi-Fi sync instead. However, on further thought, the following is simpler/less confusing: The USB media transfer process on your device appears to be frozen. Please disconnect your device and reboot it. If the problem recurs, please use Wi-Fi Sync instead. Note: this same wording can also be used for 0013280, except that for 0013280, the middle sentence is: If the situation persists for longer than 5-10 minutes, disconnect your device and reboot it. | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 1794 | ||||
| related to | 0013280 | closed | Ludek | MMW v4 | Show error message when MTP is frozen |
| related to | 0013293 | closed | Ludek | MMW v4 | Sync error messages should be localized |
| related to | 0013420 | closed | peke | MMW v4 | USB: Synchronization reports Can't Access device MTP Connection fail |
| related to | 0014207 | resolved | peke | MMW v4 | Sync: new mixed profile sync issue |
| related to | 0016125 | closed | Ludek | MMW 5 | Duplicate device profile can be created when the device is in unreadable state |
| related to | 0018615 | closed | Ludek | MMW 5 | SD card storage of Android phone not syncable via MTP (for some users) |
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Added to build 4.1.12.1794 Note that the text/wording that I used is: "MediaMonkey is unable to match device [Device Name] to an existing profile. This is most likely because the media transfer process on the device is frozen. Please try rebooting the device and then syncing or using Wi-Fi sync instead." |
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Per IM discussion the wording changed to 'The USB media transfer process is having trouble connecting to [DEVICE NAME]. Please disconnect your device and reboot it. If the problem recurs, please use Wi-Fi Sync instead.' |
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Verified 1798 |
