View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0013677 | MMW v4 | Synchronization | public | 2016-11-24 13:16 | 2016-12-16 23:16 |
| Reporter | peke | Assigned To | |||
| Priority | immediate | Severity | crash | Reproducibility | always |
| Status | closed | Resolution | unable to reproduce | ||
| Target Version | 4.1.15 | ||||
| Summary | 0013677: Iphone: MMW crashes if x86 Mobile device DLL files are removed | ||||
| Description | MMW do not detect iPhone due the leftovers and conflicts with iTunes x86 installation and when "c:\program files (x86)\common files\Apple\MobileDeviceSupport" is renamed to "c:\program files (x86)\common files\Apple\1MobileDeviceSupport" MMW crashes on iPhone connection Logs supplied in Ticket after remote session and using clean MMW Portable install | ||||
| Additional Information | UXM-368-15866 http://www.mediamonkey.com/forum/viewtopic.php?f=12&t=86012&p=429427#p429427 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | |||||
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Solving via UXM-368-15866 It was an issue with Apple File transfer service. Further findings shown that it wasn't a crash, but it eventually took several minutes before the user's iPhone was shown in MM interface. The last user's words: "Since my last message it has got much better. It recognises the iphone within a few seconds, and the delay in syncing has stopped. A bit of a mystery as nothing has changed since it was taking 4 mins to see it - however, thank you for you help, I think you can say this ticket is closed!" |
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Verified 1819 |
