View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0009255 | MMW v4 | Documentation | public | 2012-04-04 16:20 | 2012-06-22 22:09 |
| Reporter | lowlander | Assigned To | |||
| Priority | immediate | Severity | crash | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | ||
| Product Version | 4.0.3 | ||||
| Target Version | 4.0.6 | Fixed in Version | 4.0.6 | ||
| Summary | 0009255: Unable to Replace Image | ||||
| Description | User are reporting Unable Replace Image error with MediaMonkey. | ||||
| Additional Information | Forum: http://www.mediamonkey.com/forum/viewtopic.php?f=7&t=64691 Ticket: TJE-492855 QFG-120248 http://www.mediamonkey.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=152 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 1499 | ||||
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Hopefully we'll get a debug log of this soon. Not much to do without one... |
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Assign to me for clarification. |
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Leaving this open until Peke confirms that it is in fact a driver issue. |
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Just asked few users and all confirmed that GPU Display Driver Update/reinstall fixed the issue. Will you create KB Article? If not assign to me. |
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It looks like for one user it didn't work. Can you please check it? |
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Knowledgebase Article Added: http://www.mediamonkey.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=152 |
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Reopen, There must be an issue in MM as again user reported it in http://www.mediamonkey.com/forum/viewtopic.php?p=338371#p338371 and again Windows XP SP3 is the problematic. Can you please add few more debug logs around code reported in LOG files on FTP to see if we can catch exact spot where it happen? |
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I've added some debug messages for a next build. |
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I got in touch with user, resolving and closing |
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There was three of our users that reported same issues with MM. There was one that helped me do intensive remote debug sessions over past few days. To maximize efficiency of debug logs. I have setup clean MM portable installation with empty MM db to start with. Results are: a) MM skinned do not oppen correctly and eventually user needs to close it. (It closes normally on [x]) b) non-skinned version is complete different story as it is usable and responsive after user close MM player (view -> Player) and enable player controls in Now playing. There are few Missing pictures like RATING Stars. Unlike skinned version non-skinned version do not open Eureka log auto send apron startup even Error dialog is shown. To get Eureka log dialog go to Tool -> Options -> Skins and try to change MM skin. Over IM Ludek pointed that MM at one moment it looks that MM take >1.6 of ram which is falsely reported using resource monitors there was no Spikes in MM load and MM did not pass 60MB ram mark while used. |
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LOg files are uploaded to FTP. |
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As additional logs from custom 1499 exe showed and few additional remote sessions reveled. It really looks that Problem is on User system settings/GPU Driver. MM normally starts in Windows Safe Mode, log files show that resources are not available and after latest Driver update even GPU-Z report same error as MM. |
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NOTE: http://www.mediamonkey.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=152 includes links to GPU Driver update apps of all major manufacturers just in case even only affected system from reports was Windows XP SP3 and nVidia Cards. |
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Verified 1499 |
