0016840: Apple iPOD Touch 7G fail to be detected under Windows 7

ID	Project	Category	View Status	Date Submitted	Last Update

0016840	MMW v4	Synchronization	public	2020-07-21 15:10	2020-07-26 22:12

Reporter	peke	Assigned To
Priority	high	Severity	major	Reproducibility	unable to reproduce
Status	feedback	Resolution	reopened
Target Version	4.1.30

Summary	0016840: Apple iPOD Touch 7G fail to be detected under Windows 7
Description	As Windows 7 do not have MS Store iTunes Store version can't be installed. MMW should not prompt to install desktop version. Strange is that if I install latest iTunes on his PC it shows 2019, but same install version on my PC even bit older shows 2020. See pic. Full MMW LOG files from Session and iPod info from iTunes uploaded to FTP Test cases logs (one each): - Latest iTunes connection log (12.10.7.3 ) - itunes 12.10.6.2 log - Only essential files and driver log
Additional Information	BCF-276-67528
Tags	No tags attached.
Attached Files	bug16840.jpg (101,736 bytes) bug16840.jpg (101,736 bytes)

Fixed in build

Ludek 2020-07-21 21:34 developer ~0059048	In the log I see that MM did not found iTunesMobileDevice.dll , this DLL is needed to load Apple Mobile Device Support. It is by default placed in 'C:\Program Files\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll' OR 'C:\Program Files\Common Files\Apple\Apple Application Support\' If the location is non-default then MediaMonkey reads the location from registry: HKEY_LOCAL_MACHINE\SOFTWARE\Apple Inc.\Apple Application Support\InstallDir or HKEY_LOCAL_MACHINE\SOFTWARE\Apple Inc.\Apple Mobile Device Support\Shared\iTunesMobileDeviceDLL Could you please search the user's computer for iTunesMobileDevice.dll and if it is not placed in the default locations then run RegEdit and check (or share) the regitry values above?

peke 2020-07-22 16:44 developer ~0059071	Requested info supplied by user in Ticket BCF-276-67528 Leyt me know if I would need another Remote session unless supplied logs are sufficient.

Ludek 2020-07-26 19:05 developer ~0059128	From the BCF-276-67528 it looks like the issue is resolved for the user? Probably resolved in remote session?

peke 2020-07-26 21:52 developer ~0059132 Last edited: 2020-07-26 21:54	Issue is not resolved on Windows 7 (his main MM PC), but second remote session we tried on WIN 10 and as expected it works. He just agreed to sync with Win 10 while we fix Win 7