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IDProjectCategoryView StatusLast Update
0016125MMW 5Syncpublic2019-12-11 14:10
ReporterLudek Assigned To 
PriorityurgentSeverityminorReproducibilityalways
Status closedResolutionfixed 
Product Version5.0 
Target Version5.0Fixed in Version5.0 
Summary0016125: Duplicate device profile can be created when the device is in unreadable state
DescriptionThere seems to be a way how to get device to the unreadable state and making MM5 to create duplicate device profile.

Barry has found these steps:
The sequence that seemed to cause the duplication was:
* phone connected via USB ... MM device for the phone is in status of "connected"
* "scan as soon as device is connected" is checked ... also "grant remote sync"
* on the phone: toggle USB Preferences from "File Transfer/Android Auto" to "No Data Transfer"
* toggle back to "File Transfer/Android Auto"

This step does the trick:
* on the phone: toggle USB Preferences from "File Transfer/Android Auto" to "No Data Transfer"

In that case the MM5 fails to read the storageInfo.xml file from the device and thus fails to read the profile key and creates the new profile (for this "unreadable" storage)
Additional Informationhttps://www.mediamonkey.com/forum/viewtopic.php?f=30&t=95379#p463065
TagsNo tags attached.
Fixed in build2214

Relationships

related to 0013283 closedLudek MMW v4 Display error message when MTP failure would result in a duplicate profile 
related to 0014101 closedrusty MMW 5 Sync: New device Detected Sync wizard 

Activities

Ludek

2019-11-19 16:46

developer   ~0055404

The strange is that we have already a mechanism for this from the past, see 0013283

So to be found why the dialog does not popped up in this case too.

Ludek

2019-11-19 16:55

developer   ~0055405

Fixed in 2214.

i.e. the message dialog from 0013283 is used and the duplicate profile isn't created.

peke

2019-11-22 01:23

developer   ~0055443

Verified 2214

No duplicate profiles created and dialog shows correctly