View Issue Details

IDProjectCategoryView StatusLast Update
0015974MMW 5Syncpublic2019-09-24 04:17
Reporterrusty Assigned To 
PriorityurgentSeveritymajorReproducibilitysometimes
Status closedResolutionfixed 
Product Version5.0 
Target Version5.0Fixed in Version5.0 
Summary0015974: Devices are sometimes not recognized
DescriptionI'm not sure why this occurs, but MM5 sometimes doesn't seem to recognize drives as possible sync devices.

e.g. In the attached log:
1 Insert Patriot USB key --> it's recognized (i.e. shows up as a 'Connected' device in Devices & Services)
2 Insert Toshiba USB drive --> it's not recognized

Note: on another occasion, the Patriot USB key was not recognized
TagsNo tags attached.
Attached Files
device-not-recognized.7z (63,423 bytes)
Fixed in build2201

Relationships

related to 0013191 closedLudek MMW v4 Scanned external HDDs in MMW should be excluded from Portable devices list 

Activities

Ludek

2019-09-23 11:39

developer   ~0054792

Last edited: 2019-09-23 11:40

The TOSHIBA EXT, F:\, disk space: 1000202653696 , device space: 1000202653696
is external drive and was auto-disabled per 0013191

You should see it as disabled like this: https://www.dropbox.com/s/n9qxeiegdw22gxa/Screenshot%202019-09-23%2013.37.50.png?dl=0
i.e.
1) click "Show all" in the Devices&Services
2) scroll down until the "Toshiba" external drive is there
3) click the overflow menu (three dots) > [+] Enabled
=> You will see the device connected and syncable

rusty

2019-09-23 14:33

administrator   ~0054799

The problem is that the issue occurs for the USB key as well. Here's a debug log in which I reversed the order:
1 Insert Toshiba USB drive --> it's recognized (appears as 'disabled' device in Devices & Services)
2 Insert Patriot USB key --> it's not recognized (i.e. it shows up in Explorer but not 'Connected' in MM)

rusty

2019-09-23 14:41

administrator   ~0054801

Note: upon closing/restarting MM5, the Patriot device that wasn't recognized above 0015974:0054799 , was recognized! Could it be that failed recognition is in some way related to the fact that an HD was previously connected in the same session?
device-recognized3.7z (55,622 bytes)

Ludek

2019-09-23 15:12

developer   ~0054804

Last edited: 2019-09-23 15:14

In the debug log I saw that both devices got drive letter "F:\" and upon inserting the Patriot MM5 thinks that the device is already handled by another plugin.
Probably a bug when disconnecting the Toshiba (F:\) does not unregister the "F:\" internally in MM5 (DriveUsed array).
To find more...

Ludek

2019-09-23 15:51

developer   ~0054805

Fixed in build 2201

rusty

2019-09-24 04:17

administrator   ~0054819

Verified 2201.