View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0015247 | MMW 5 | Sync | public | 2018-12-10 03:32 | 2019-02-06 02:43 |
| Reporter | rusty | Assigned To | |||
| Priority | urgent | Severity | major | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Product Version | 5.0 | ||||
| Target Version | 5.0 | Fixed in Version | 5.0 | ||
| Summary | 0015247: 'Failed conversion' for some tracks during sync | ||||
| Description | I'm not sure why this is happening for build 2138 when doing a wi-fi sync, many tracks that are supposed to be auto-converted fail to convert. I originally thought that this failure was only related to tracks that were already on the device (in unconverted format), but the problem seems to occur even for tracks that weren't on the device to begin with. Note: I verified that the product is licensed as Gold. Debug log attached. | ||||
| Additional Information | List of titles that failed to convert (on an earlier test) One call away Marvin Gaye Toothbrush Be the one work from home my house love myself company Can't stop the feeling Dreamworks Animation American Like I'm gonna lose you Close DRag me down Perfect Founfiveseconds Hands to myself stitches I know what you did last summer Don't let me down I'm yours Adam Sandler chanuka ahava | ||||
| Tags | No tags attached. | ||||
| Attached Files | |||||
| Fixed in build | 2139 | ||||
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Yes, from the log I can confirm that in_mfaudio.dll has issues when decoding the files, e.g. 00028683 339.01632690 [6556] in_mfaudio: Error creating media source for the file: C:\Users\Russell\Music\iTunes\iTunes Media\Music\Justin Timberlake\CAN'T STOP THE FEELING! (Original Song F\01 CAN'T STOP THE FEELING! (Original.m4a 00028684 339.01632690 [6556] , hr = 0xC00D36C4 00028685 339.01644897 [6556] in_mfaudio: Play failed, hr = 0xC00D36C4 Note that the file exists, so it is really an issue with decoding the file. Assigned to Michal for a fix. |
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Upon further testing I believe that this issue is either a test error or an artifact of build 2136/2137 in which some settings are lost. When I tested this particular file (Can't stop the feeling) with Groove, it also failed to play. When I re-installed the MMW codec pack, playback of the track worked correctly. I'm leaving it open just in case Michal wants to have a look at whether it's possible for this file to play without the codec pack. |
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The file has wrong metadata - Xtra atom, used by previous versions of Windows for storing metadata to M4A/MP4, has wrong format. Windows decoder refuses decoding because of this. I have found out, that the cause was in our f_MP4 plugin, which handled this Xtra atom incorrectly. Affected files should be re-tagged by fixed version to fix them. It is MM5 only problem, MMW plugin works correctly. Fixed in build 2139. |
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testing note: with build 2138 I've also noticed MM5 periodically halting sync operations partway through (perhaps due to m4a file handling issues?). Retest this as well with 2139. |
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re Verified 2154 Closing for now |
