View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0011868 | MMW v4 | Install/Config | public | 2014-02-14 19:47 | 2014-09-23 13:37 |
| Reporter | lowlander | Assigned To | |||
| Priority | immediate | Severity | major | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | ||
| Product Version | 4.1 | ||||
| Target Version | 4.1.5 | Fixed in Version | 4.1.5 | ||
| Summary | 0011868: Error Code 5 on upgrade | ||||
| Description | Many users encounter an error code 5 during upgrade. It isn't always sufficient to have MediaMonkey closed, sometimes it requires a reboot. | ||||
| Additional Information | NCZ-964557, ZFO-152665, FUD-265594, IPG-959080, GJJ-100049, QDC-442336, CUR-307211, UTJ-123772, ZJP-751822, GGD-470-57946, EHH-184-94378, URC-868-72507, OWL-689-36258, KBZ-241-85088, KBP-998-80866 http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=75479 http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=73728&p=374528#p374528 http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=71726&p=367630#p367630 http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=71591&p=367339#p367339 http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=75553 http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=76954 http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=77187 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 1712 | ||||
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From the ticket id NCZ-964557: C:\Program Files (x86)\MediaMonkey\MediaMonkey.exe An error occurred while trying to replace the existing file: DeleteFile failed; code 5. Access is denied. It sounds as if the installer has not enough privileges to replace the file, asking more via the ticket/forums But generally it can happen when user: - installed MM 4.0.7 as administrator - he installs 4.1 as normal user and/or he doesn't accept UAC prompt of the MM 4.1 installer Anyhow solution could be to install MM 4.1 to different folder or to uninstall MM 4.0.7 as admin at first. Peke could you take over and check whether we have this covered by KB articles? If not, could you create new KB article? |
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I see this with nearly every release on win2003 doing Portable Installs. I've also seen it a couple times on Win8. Generally it is MMHelper.dll that is the culprit for me. |
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The only case where this can happen if MMW is not closed correctly or taskbar player is recently used and still locked by windows. I added http://www.mediamonkey.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=171 |
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Neither is the case for me. Also for most users with this problem MediaMonkey is the only program exhibiting this. |
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Lowlander, your case sounds more like: 0000388 |
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Yes, I do believe it normally is MMHelper. However I believe that MediaMonkey 4.1 warns user that MediaMonkey is running (or does that only work from 4.1 to 4.1 upgrades?) so users shouldn't see this happening. |
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Install check for MediaMonkey app not MMHelper.dll which is in most cases locked by Explorer.exe and thus user get error 5. Maybe it could be good that before actual install happen an installation package tries to delete MMHelper.dll or even best do the the following: 1. Rename MMHelper.dll to MMHelper.Dll.off 1a. if MMHelper.Dll.off exists try to delete it and than rename existing MMHelper.Dll 2. Copy MMHelper.dll.off to MMHelper.dll 3. Try to Delete MMHelper.dll.off 4. proceed with installation Also in Uninstall script we should add check for existence of "MMHelper.dll.off" and delete it so that there was no leftovers. That should at least fix that issue. |
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Can you triage? |
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More reports rising the priority. |
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Because MMHelper.dll has not been changed for years than I suppose that it's rewrite can be just skipped in case the DLL already exists and there are any access problems, but my understanding was that the broadcast solution from 0000388:0019698 helped, but based on LL feedback it apparently does not. Fixed in 1712. |
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Verified 1714 |
